Tim Faller owns Field Training Services in Westerly, R.I., a firm committed to training production staff in good jobsite management, helping companies develop training programs for their field staff, and assisting companies with their production systems.
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Columnist Tim Faller offers customer service advice based on a recent experience where a family member was on the receiving end of unsatisfactory service.
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TIM FALLER: Should you ask your lead carpenter to estimate and present change orders?
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TIM FALLER: Communication is key to working successfully with subcontractors and keeping clients happy with your team.
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TIM FALLER: Mastering systems, training, and feedback is the key to production success.
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Tim Faller: There really is no such thing as a fast track. Skipping steps from planning to production can be costly.
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Kinder, gentler remodeling makes for a better work atmosphere and could also lead to more referrals for your company.
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Though the common practice is to promote a lead carpenter to the position of production manger, the skills required for each of these jobs is quite different.
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Downshifting to smaller jobs requires changes in production. The lead carpenter system is well suited to tighter budgets and smaller jobs.
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Carpenters of every age are prone to injury, but for different reasons.
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Longtime consultant Tim Faller gets back to carpentry and learns a few things about himself and the owner's perspective.